Eyemart Express Testimonials

I am a new client at your Vision 4 Less in Bossier City. I want to let you know that I am a very satisfied customer with your professionalism and friendliness. We were waited on promptly. I am still amazed at the low cost and how quickly my insurance was authorized there. Am I a satisfied customer? You Bet!!!!!!!!!!!
Doris — Bossier City, LA

Thank you for your excellent care, concern, and service. In all my life of wearing glasses never have I been treated so superbly. Your frames and eyewear are affordable and attractive – I receive compliments daily. Thank you again for the wonderful treatment I received.
Dan — Rockford, IL

I want to express my appreciation to both of you for the kind service rendered to me. Your patience and professionalism were ever present during my visit. Because of your quality service to me, I will refer others to your company. Again, thank you and keep up the quality work of helping us to see clearer in many ways.
Helen — Waco, TX

Dear Dr. Barnes,
I just want to take a moment to let you know your employee Eric was highly professional and really impressed me with his customer service skills. He is a real asset to your company and I will be telling others about your business. You just don’t meet workers like him anymore.
Z.Z. — Clarksburg, WV

My wife and I wish to commend the staff in your Tyler, Texas office on South Broadway. We have been clients for many years and have always been treated fairly and with professional courtesy and care.

Of late, it has made little difference whether it has been Christy, Lori, Brooke, Susan, Jon, David, Carol or Gina who has serviced our eyewear needs. Every one of them has been exemplary in our view, no matter how many people may be waiting for service. The end product has always been high quality.

Therefore, we thought it would be in keeping with our satisfaction as long term customers to pay all of these fine folks a much deserved commendation. We appreciate the fact that your company employs such considerate people who do exactly what they say they will do with smiles and enthusiasm.
Ennis and Myrta — Tyler, TX

I was in your store in Abilene, TX trying to get the frames for my glasses fixed.

The lady that waited on me - looked at the frames - said those cannot be fixed. I asked her if there were any frames to fit my lenses – She said no. She did not try to look on the computer to see if any frames were in inventory.

So I went to the eye doctor to get a new order for glasses. When I go back to your store, Lenora waited on me – I just happened to hand her my broken frames and asked if there were anymore frames like these.

She goes to the computer pulls up the information and told me they have 2 pairs of frames in the store! I was so glad she took the time to look on the computer. I bought the frames and did not have to buy a whole set of glasses. So please let Lenora know that she was very helpful.
Elaine — Abilene, TX

On Saturday, August 8, I purchased 2 pairs of glasses from your Dubuque store.  A gal named Karen waited on me and guided me into two good choices for frames.  I returned to pick them up and the store was crowded and Karen was due to leave for the day.  She stayed to complete my purchase and check the glasses.  I felt this was above and beyond her duties since her work time was up and I felt this was on her own time.  She should be commended for this extra service.
Peg — Dubuque, IA

My husband had an eye exam and we each purchased glasses from the store  on Wrightsboro Rd. in Augusta, GA. Our compliments to the optometrist and the manager on the good service and helpful staff, especially Wendi who helped us. She was very gracious and pleasant in frame selection for each of us and very helpful to me in getting my glasses to fit comfortably. I appreciate her suggestion  to tint the lenses which I had not done before and  the adjustment on my bifocals after she contacted my doctor for me. Thank you for exceptional customer service.
Kathy — Augusta, GA

I would like to let you know about my experience at the Eyemart store in Sherman,Texas yesterday.

I have been going to Eyemart for years for my glasses. I had several people help me out. But what I want to bring to your attention is a man that stands out way above anyone that I have met for many years. He is a credit to your store with the outstanding customer service, wonderful smile, helpful, very knowledgeable, and I could list many more attributes.

His name is Jason. I have not met many people like him in retail stores serving customers in all my years. With people like him you couldn’t help but be successful in your business. I want to say thank you for making my experience a wonderful one.
Mary — Sherman, TX

Today I visited your store at Walzem Road in San Antonio.

A very, very nice gentleman took care of me. I was visiting San Antonio and had forgotten my reading glasses, so I thought a quick trip to a store which advertised one hour eyeglasses was in order.

This store was horrendously busy. I think the gentleman’s name was Milton as it was on my receipt; he was calm, helpful and extremely pleasant. He recognized me on my return, albeit the shop was packed and he seemingly was in control and in charge of everything. He smiled again and although surrounded by staff requesting answers he immediately gave me my glasses.

It is seldom in this day and age when courteousness is encountered. I hope Milton will get the recognition he deserves.

I would return to this store for his service.
Moyra — San Antonio, TX

I just bought eyeglasses from your store recently and I was so impressed with your entire staff. The young man that helped me was courteous, well-mannered, thoughtful, and very knowledgeable. So many young people treat elderly people with no respect these days but not this time. This young man was smiling the whole time, he was just very nice. It was a pleasure to do business with him and I will be back.

Thank you very much.
Betty — Sherman, TX

This letter is to commend the superior service I recently received from Kristen at Vision 4 Less at 7020 Youree Drive in Shreveport, LA.

Several months ago I visited the store to get new frames and lenses and she was so helpful in helping me find just the right frames. She was friendly, patient, and honest. The whole experience was actually enjoyable! When my glasses were delayed because my lenses were not available, she called to let me know so I would not make the trip before they were ready. Once I got my glasses I was so happy with them. Unfortunately, a couple of weeks ago, my puppy found them to be a wonderful chew toy. I returned to the store to get replacements and I was so surprised when I walked in the door and she actually remembered me!

I have noticed a decline in customer service in this area and it seems every time I visit a store, all the faces have changed, I was so happy to see her and so impressed that she remembered me; thus I felt the service Kristen provided warranted this letter. She deserves special recognition for keeping a smile on her face and her helpful, considerate attitude.

I can assure you when the time comes for new glasses for me or my husband, we will return to Vision 4 Less and look for Kristen!
DiAnna — Shreveport, LA

To Nancy,
Your kindness and attention meant the world to me. I’m sure you could tell how upset I was with the “other eye place.” I could not see out of their glasses they just kept telling me it was me.

When I came home with the new glasses you fitted me with, I just kept exclaiming to my husband, “I can see, I can read.” I have been really pleased. I will be bringing my husband in soon, and we will ask for you.

The world does indeed need more caring people. Eyemart is fortunate to have you. Your co-worker even offered me a candy bar. I think her name was Sharon.
Shirley — Champaign, IL

I wanted to thank Kim for her excellent customer service skills in helping me choose glasses on Wednesday, July 15, 2009.
John — Boise, ID

I want to not only thank you for the Best Prices on the Planet, but, Service Wow!!! Hats off to Jon and Sarah! I didn’t have the money to purchase the first day I came to Eyemart, Sarah didn’t care about the money issue, and assisted me with frames! She then wrote down what pair I wanted so I wouldn’t forget. Then May 5th I met Jon when I made my purchase – another Wow!

So friendly and personable, I felt that I was the only person in your store when I got the excellent treatment; working with me until we got everything all right.

Today I picked up my new red framed glasses! I love them…but could not have happened without the courtesy and respect I still feel. Hats off to Jon and Sarah, they are two very valued associates!
Theresa — Madison, WI

We wanted you to be aware of the great appreciation we have for the professionalism of two of your employees – Louis and Pam. They repaired my mother’s damaged glasses following and incident at the Mennonite Home. The incident was enough to unnerve me but the amazing service given by your two employees gave me much relief.

On Friday, my husband, Ken, brought my mother’s glasses to your store for repair while I visited my mother. She is wheelchair bound at the Mennonite Home and had the unfortunate experience of having the wheelchair fall on her as she was leaning over to pick something up off the floor. She suffered bumps and bruises with some bruises coming from her glasses. The pressure of the wheelchair pushed her glasses into the side of her head and caused them to twist and bend. Thank heaven they did not break or she would have suffered an eye injury.

In a very short period of time, Louis and Pam inspected the damage, found the parts, installed them, and adjusted and cleaned the glasses to perfection. Ken brought the glasses over to the Home and they fit Mom perfectly.

Ken was overwhelmed by your employees’ service. He could not say enough good things about them. He’s asked me to send this note so you were aware of the apparent great training and customer service you have given to two exceptional people.

Thank you so much.
Suzanne — Lancaster, PA

This letter is regarding the outstanding service provided by your employee, Edgar, to my mother (Juanita) and me.

On March 18, 2009, we both came in for new glasses. Edgar’s patience, care and attention made it truly a positive experience for us. Additionally, Edgar showed my mother special generosity and kindness concerning her prescription sunglasses yesterday, April 24. We will always be grateful.

Edgar is an extraordinary individual and a superb professional. I just wanted to commend him for his help and assistance and to let you know personally how very much we appreciate him.
Celeste — El Paso, TX

You should be very proud of “Temeka” the optical technician on duty while I was in Iowa visiting relatives.

Let me explain!

As near as I can tell, sometime during the night, I bumped my night stand flashlight over causing, it to hit my glasses. When rising in the morning, I put on my glasses and vision in the right eye was all whacko! My first reaction was that something had happened to my eye. But of course moments later I realized that one of my lenses were missing.

My relatives suggested I visit the nearby Vision 4 Less optical company on Kimberly Road. They were confident appropriate help would be available.

Temeka was on duty to assist me. She indicated that she could reassemble the frames and lenses in just a few moments. And, of course, this was what transpired. Temeka was so very pleasant and helpful to me – a charming young lady. It was a great way to start a day which included temperatures of minus 15 degrees below zero.

So many thanks to you and especially Temeka!
Elmer — Davenport, IA

I just wanted to give you an update concerning my experience with your eye exam yesterday. For the first time in many years I can see clearly while reading up close. My overall vision is fantastic! I feel like I had an eye transplant! This is so helpful being in the fast food business, to say the least. Years ago I went to another eyeglass store hoping to get the best service and a professional eye exam, and I’m so pleased to say that T.V. advertisement and paying double the price at that other eyeglass store does not even come close to the quality exam you gave me, including the excellent service and workmanship I received at Eyemart.

Keep up the excellent work!!
Larry — Springfield, MO

The principle purpose of this note is to praise two of your employees, the Optician and the General Manager in Springfield, Missouri, for the excellent service that they gave me. Out of six other optical stores, Dr. Barnes’ Eyemart Express is the only store that made any attempt to find me a new frame for my glasses that I broke at work.

I will definitely go to your company for all my future optical needs and I will recommend Dr. Barnes’ Eyemart Express to everyone that I know who needs eyeglasses.
Robert — Springfield, MO

The Eyemart representative that helped me in my time of need is of high caliber. His product knowledge, efficient business processing and pleasurable personality is worthy of notable remark.

Please personally extend my gratefulness to him on a job well done.
Gregory — Victoria, TX

Dear Jason,
Thank you so much for your help and kindness in helping me in choosing glasses for my mother. In today’s age and society, it is rare to find someone like you.

Thank you again.
Juanita — Norman, OK

I live in Dublin, OH and with a family wedding coming soon, and needing to save for the expenses, it was a great and wonderful feeling knowing I didn’t have to spend anything on getting my frames fixed. Thank you for your great customer service and care. I always get my eyeglasses here and will continue to do so.
Sally — Dublin, OH

Dear Mike,
You did a marvelous job on my glasses. This is the best fit I've ever had. I love them! I am so grateful to you. My trip was very memorable. My experience will last forever. I am impressed with how well my “Vision” is doing.
Jimmie — Lubbock, TX

I really want to thank you for the wonderful service that I received on 02/12/10! Not only did I have a really fun time while choosing my frames but Catrina, the gal who helped me, is an absolute hoot! I left your store with a smile on my face and two wonderful pairs of gorgeous glasses! Thank you soooo much!
Susan Hocking — Powell, OH

I just wanted to let you know that today I visited the vision 4 less in Waterloo, IA and was very pleased with the service that I recieved. My son had lost his previous glasses and I was looking for a way to save money yet be able to afford to get my son 2 pairs of glasses and buy myself some as well. The lady that waited on me Katy was very informative about your offers and even went above and beyond by taking the extra time to make certian that I as well as my son were happy with our glasses both when purchasing them as well as when we picked them up she explained the frame warranty in detail so that my son would know not to get rid of his glasses if they got broken (I am pretty sure he broke them and dident loose them)she saved me money now and perhaps in the future.
Hether Nie — evansdale, IA

Ms. Rios has been going to EME for long time and is very picky lady and obese but didn’t know the manager, Jesse, was working with her on Feb 24, 2010. He was so generous and helped her by bringing out a lot of frames that he thought would fit her face. He is so sweet and showed that he really cared. She could not return to pick up the glasses so he pre-adjusted the glasses so the daughter picked up the glasses. He even helped her get out of her chair.

She is very happy with our service and glasses, and she is very picky & hard to fit. Cecilia wanted to make sure Jesse Estrada got the proper recognition for his outstanding customer service.
Cecilia Rios — El Paso, TX

Please convey to Doug Newsome and his entire staff my sincere appreciation for the outstanding service I received during my recent purchase...A big THANK YOU to Ron...He served me and was a total professional...His knowledge, personality,attitude, and desire to please was totally outstanding...He is a true asset to your company...Also a thank you to Derek who cheerfully made an adjustment on a followup visit...He, too, represents your company very well...In addition, I comment the optometrist that performed my exam...I am completely, and totally, satisfied with the prescription he gave me...
Trudy Wood — Hephzibah , GA

I was at your Sawmill road location today and was helped by Caterina Jack. I wanted to say that she was very, very helpful as well as knowledgeable about your line of products. She explained all the costs associated with my purchase, as well as the different options I could choose very, very clearly. She is an employee your company should hold on to as she represents you well.

All the best, Rita E. Mowoe
— Columbus, OH

Though my initial experience with Eyemart Express was disappointing, I'd like to share with you what happened after you forwarded my email. Marty called me and listened to me, never once trying to offer any excuses for anything that happened. He was very empathetic. Even though I had already received a refund, he offered to give the glasses back to me. I explained that all I wanted was to be listened to, and I didn't feel like I was getting that from Tina-I didn't complain to get a free pair of glasses. He then told me that he realized that and that he wanted me to be a happy customer. What really impressed me was the fact that he drove all the way to the Champaign store (he worked around my schedule) to personally give me the glasses. Wow! I'm going to be honest, up until Marty called me, I complained about what happened to my family and my friends. After Marty called me, I told my family and my friends what Marty was doing for me - because I was so impressed with how he went above and beyond for me, Cora Adams, one single customer. Not only did Marty make it right, but he made the situation better. I thank him for that. Please pass my comments on to him and the Regional Vice President. Have a good day, Cora Adams
Cora Adams — Champaign, IL