Customer Service Specialist

Job ID: 1175804 Date Posted: 11/04/2019

Farmers Branch, TX

Job Description

Customer Service Specialist

Dallas, TX

Job Description

Eyemart Express is seeking candidates with strong customer service skills to fill a position with our Customer Service Team. This candidate will be responsible for responding to all forms of customer complaints, both in writing or over the phone, for in-store and online customers. The ideal candidate will bring high energy, problem-solving skills, excellent communication, and great customer service skills into a role which interacts directly with Eyemart customers.

Duties and Responsibilities

  • Research the original sale and the resulting customer complaint.
  • Apply customer service skills in order to resolve moderately complex customer issues by coordinating between the field and the customer.
  • Know Eyemart Express Warranties, Policies & Prices, and apply accordingly when resolving customer issues.
  • Communicate the complaint and its resolution to the store’s General Manager, the District Manager and/or Regional Vice President.
  • Document complaints/resolutions thoroughly; analyze resulting data to identify relevant trends.
  • Based on customer feedback, provide relevant feedback to the District Manager on coaching and retraining opportunities in our stores.
  • Build solid, productive relationships with General Managers and District Managers.

Education and Experience Requirements

  • High School diploma required.
  • 2-5 years of experience in a customer service or account management position.
  • Retail experience preferred

Skill Requirements

  • Proficient in controlling customer situations and setting customer expectations appropriately.
  • Ability to create resolution plans, as necessary.
  • Strong interpersonal and communication skills.
  • Demonstrated ability to analyze and problem-solve.

  • Strong implementation and project management skills.
  • Customer service focus.
  • Strong skills in Microsoft Office.
  • Very positive, professional demeanor and attitude.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to speak, write and understand Spanish is a plus.