NOTICE OF NONDISCRIMINATION

VSP and its affiliates and subsidiaries – Eyemart Express complies with applicable civil rights laws and does not discriminate, exclude people, or treat them less favorably because of their race, color, national origin, age, disability or sex as defined under applicable law.

Eyemart Express:

Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats).
Provides free language assistance services to people whose primary language is not English, which may include qualified interpreters and information written in other languages.

If you need reasonable modifications, appropriate auxiliary aids, or language assistance services, contact Eyemart Express Customer Service at 888-372-2763 from 8 am – 5 pm CST.

If you believe that Eyemart Express has not provided these services or discriminated on the basis of race, color, national origin, age, disability or sex, you can file a grievance by mail or email with Visionworks Non-Discrimination Coordinator at:

VSP Nondiscrimination Grievance Coordinator
Attn: Complaint and Grievance Unit
PO Box 997100
Sacramento, CA 95899-7100
800.615.1883

If you need help filing a grievance, Eyemart Express’ Non-Discrimination Coordinator can help you.

You can also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf , or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, S.W., Room 509F
HHH Building Washington, D.C. 20201
800-368-1019, 800-537-7697 (TDD)

California members:
You can also file a civil rights complaint with the California Dept. of Health Care Services, Office of Civil rights by calling 916-440-7370 (TTY: 711), emailing Civilrights@dhcs.ca.gov, or by mail at:

Deputy Director, Office of Civil Rights
Department of Health Care Services
P.O. Box 997413
MS 0009, Sacramento, CA 95899-7413

Complaint forms available at: http://www.dhcs.ca.gov/Pages/Language_Access.aspx